Betting on the pools is fun and we want all our customers to enjoy a ‘bet on the pools’
Under Age Gambling
It is against the law for those under 18 to gamble on our website. Anyone under the age of 18 found to be using the site will have any winnings forfeited and be reported to the police. Computer software may be used in helping to identify under age gambling.
Self Exclusion and Problem Gambling
Jackpot Pools offers a self exclusion facility, which enables customers to be removed from the mailing list for a minimum period of 6 months. To be excluded or to ask for further help please call: 0116 2720605 where you can receive, when requested, hard copy problem gambling information. If you need to talk to someone about problem gambling please contact GamCare on 0808 8020133 who will offer friendly and helpful advice. GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling.
They can also be found at: www.gamcare.org.uk
Filtering & Blocking Systems
There are a number of third party applications that parents or guardians can use to monitor or restrict access to the internet by those under the legal age to gamble. For example:
There is also software available that prevents an individual computer from accessing gambling websites at:
Complaints & Disputes Resolutions
If you are unhappy with any aspect of our service please contact us, either by
email – firstname.lastname@example.org or by calling: 0116 2720605, where your complaint will be logged and a contact name given to you. We will try and resolve your complaint as soon as possible. Please have all relevant details to hand i.e. NAME, ADDRESS, CONTACT PHONE NUMBERS, and if possible an e-mail address, stating which date the complaint is for.
If you are still unsatisfied you may refer your dispute to IBAS contact details are below,
They will then contact us for further details. IBAS can only deal with complaints about the bet itself, the manner in which it was entered and accepted by us. Not about our company or service. IBAS insist you have already approached our resolution team before it will entertain any adjudication.
IBAS can be contacted at PO Box 62639, London, EC3P 3AS, Tele: – 020 7347 5883.
In the case of insolvency customers funds are not protected.
All transactions are covered by our rules and the The Gambling Act 2005.
Jackpot Pools will never send you an email asking for personal information.
We take great care of our customer’s personal information and ensure that we comply fully with the Data Protection Act at all times.